Questions to ask at your next appointment
Short, useful questions that help you understand your care and leave your visit knowing what to do next.
Health guide · Telehealth
How to get ready for a video visit
A simple checklist to help your telehealth visit go smoothly, from testing your tech to writing down your questions.
Updated · 1 min read
The day before
- Check the link. Find the email or text with your visit link. Save it where you can find it.
- Test your device. Make sure your camera, microphone, and speaker work. Many clinics offer a test link.
- Charge up. Plug in your phone, tablet, or laptop.
- Write it down. List your symptoms, when they started, and any questions.
- Gather your medicines. Keep the bottles nearby, or make a list with the names and doses.
Right before the visit
- Find a quiet, private spot with good light in front of you.
- Join 5 to 10 minutes early.
- Have a pen and paper ready.
- If you use a home device, like a blood pressure cuff or scale, keep it close.
During the visit
- Start with your most important question.
- Ask the clinician to repeat anything that is unclear.
- Before you finish, say back the plan in your own words.
If the tech fails
Stay calm. Call the clinic's phone number. Many visits can switch to a phone call.
When video is not the right fit
A video visit is not for emergencies. If you have chest pain, trouble breathing, or signs of a stroke, call 911.
More health guides
Visits Digital health Using your patient portal
Your patient portal lets you see results, message your care team, and manage visits. Here is how to get started safely.
Health literacy How to spot trusted health information online
Simple checks to help you tell reliable health information from ads, rumors, and hype.